How to Reset Simplisafe Camera: Complete Guide

My uncle is a great admirer of SimpliSafe, so his entire security suite is from SimpliSafe, with cameras and alarm systems included.

One day, he ran into an issue where one of his cameras simply wouldn’t connect to his phone, and he couldn’t see the live feed.

You are watching: How to Reset Simplisafe Camera: Complete Guide

He contacted me about the issue and told me that he read online that resetting it would fix it, but he had no idea how to do so.

I decided to help him figure this out, so I put on my research cap and went online to look for more information.

I was able to find SimpliSafe’s support documentation and a few technical articles and forum posts that talked about troubleshooting a SimpliSafe camera.

Armed with the information I got with the several hours of research that I did, I went over to my uncle’s home and got his faulty camera reset.

I created the article you’re reading right now with the help of that research, and I fully intend to help you find out how you can reset your SimpliSafe camera in minutes.

To reset your SimpliSafe camera, use the reset button on top of the camera to restore its settings to factory defaults.

Keep reading to know the difference between a reset and a restart and when you should go for a reset or a restart.

When Should You Reset Your SimpliSafe Camera

Resetting your camera should only be done in specific situations or when trying to troubleshoot an issue with any of your cameras.

You can also do it when you are trying to connect your camera to a new Wi-Fi network or transferring ownership of the camera to someone else, or selling it.

Resetting has some consequences, chief among them being that it will remove the device from your smart home Wi-Fi and reset its settings to how it arrived from the factory.

As a result, you will lose any of your custom settings or other changes you made after setting up the camera in your home.

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You can also troubleshoot by restarting your camera, but it is a soft reset, while a factory reset is a hard reset.

You’ll see the difference between the two methods in the following sections.

Reset vs. Restart

Now that we know when we should reset, what should we do when the situation doesn’t call for a reset?

In cases like this, where there are minor issues with the camera, you only need to restart the camera to fix the issue most of the time.

Restarting won’t remove any of your settings or data stored in the camera and is the better alternative if the issue with the camera seems to be minor.

Resetting is a stronger method that removes all of your settings and data and takes itself off your list of connected devices on the SimpliSafe app.

After you reset, you’ll need to go through the initial setup process, where you connect it to your Wi-Fi and link it with your SimpliSafe account.

Restarting doesn’t require you to do any of this, and the camera is ready to go as soon as it turns back on after restarting.

You’ll need to choose between the two by considering what you had already done with the camera when troubleshooting it and what issue you think might be plaguing the camera.

If you don’t know what’s wrong with your camera, you can restart it first, and if that doesn’t work, you can go ahead and reset the camera to factory defaults.

Restarting Your SimpliSafe Camera

Restarting should be your first line of defense against any issue you may run into while using the SimpliSafe camera.

To restart a SimpliSafe camera:

1. Unplug the camera from the wall, or remove the batteries if it is a wireless camera.
2. Wait for 40 seconds before plugging the camera back in or reinstalling the batteries.
3. Turn the camera back on.

After you restart the camera, check if you have resolved the issue you’ve been having with the camera.

Resetting Your SimpliSafe Camera

Resetting should be the next thing you should do if a restart doesn’t seem to fix the issue, so follow the steps below to do so:

1. Locate the reset button on the SimpliSafe camera.
2. Press and hold this button for at least 20 seconds until the lights on the camera start flashing.
3. When the camera turns back on, go through the initial setup process and connect the camera to the SimpliSafe app.

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After setting up the camera, check if the reset fixed the issue that led you to reset the camera.

Set Up After Reset

After resetting, you’ll need to set up the camera again, which you can do by following the method below:

1. Launch the SimpliSafe app.
2. Tap Cameras.
3. Tap Set up a Camera if it is the only camera you own or Add New Camera if it is not.
4. Check if your camera’s light is flashing white.
5. Assign a name to your camera.
6. Connect the camera to your Wi-Fi network.
7. Tap Get Your Code and hold the code that appears on the phone in front of the camera.
8. Allow the camera to scan the code. Make sure your screen is bright enough.
9. Check your phone to see if the camera has been successfully connected.

You’re ready to go after your phone tells you your camera is connected to the SimpliSafe app.

Final Thoughts

Resetting and restarting are great tools when trying to troubleshoot any issue with your SimpliSafe camera, and knowing when to use which method can save you a lot of time and get the camera fixed quicker.

While SimpliSafe cameras are secure and difficult to hack, other bugs like connection or internet issues might require you to restart or reset the cameras that you own.

The sooner you get the camera fixed, the sooner you can get your security system back to normal.

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Frequently Asked Questions

How do I reconnect my SimpliSafe camera to Wi-Fi?

To reconnect your SimpliSafe camera to Wi-Fi, get the camera reset to default settings.

Then use the SimpliSafe app to connect the camera to your Wi-Fi again.

Why does my SimpliSafe camera say offline?

If your SimpliSafe camera says offline, it might have lost its internet connection or run out of power.

Ensure your Wi-Fi is working and the camera is plugged in if it is a wired camera; otherwise, make sure the batteries are charged.

Where is the reset button on the SimpliSafe indoor camera?

You can find the reset button on your SimpliSafe indoor camera on the top of the camera.

Check your camera’s manual to find the exact location.

Are SimpliSafe cameras always recording?

If you have a premium subscription active, the camera will automatically record when it senses that something is taking place.

If an alarm triggers the camera, it will record around five minutes of footage.

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Categories: Outdoor