Chick-fil-A Team Member Job Description & Interview
Job Description and Duties
What Does a Chick-fil-A Team Member Do?
A Chick-fil-A team member performs guest service and food preparation duties. Guest service job duties include greeting customers, taking customer orders, and completing transactions on the cash register. Food preparation duties consist of cooking food and assembling sandwiches.
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Additional Tasks and Duties
Additional team member duties include operating the drive-thru window, unloading deliveries, and maintaining a clean store environment. Chick-fil-A team members must also adhere to all safety policies and health regulations. Ideal Chick-fil-A team members possess positivity and diligence.
Salary and Compensation
How Much Do They Get Paid?
A Chick-fil-A team member typically starts out earning just above minimum wage. The average pay for a Chick-fil-A team member ranges up to $13.00 an hour. Pay rates for these workers may increase over time. Area of employment may also affect the hourly wages Chick-fil-A team members earn. Some Chick-fil-A team members receive attractive employment benefits, including 401(k) retirement plans and medical insurance, in addition to base salary.
Other Benefits and Perks
Additional Chick-fil-A job perks may include restaurant discounts, scholarship opportunities, and paid time off. All team members may take advantage of flexible scheduling, paid training, career advancement opportunities, a positive work environment, and Sundays off.
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Chick-fil-A Line Cook Interview Video
Video Transcript
Interviewer: Please describe your job title and primary duties.Chick-fil-A Cook: I was a line cook, and I was mostly a cashier at Chick-fil-A.
Interviewer: What was the work environment like?Chick-fil-A Cook: The work environment was pretty decent. It was more of a first job type of place. It was a fast food-type of place. It was really hectic, really busy all the time. The managers were kind of younger, and the cashiers and cooks and such were even younger than them. They were in high school, so it was really hectic compared to other jobs I’ve had.
Interviewer: What was your favorite part about working there?Chick-fil-A Cook: I really did like that fact that we had the little playroom (we had the mascot) because you would sign up to be the mascot in the cow suit; you would walk outside and wave at everybody. You would go out and play with the kids and stuff, so it was a fun distraction from the normal, everyday being on the register, just making the food and stuff like that.
Interviewer: Please describe a typical day as an employee.Chick-fil-A Cook: You would get in, and if you’re on cashier, you would switch in, like any other establishment. You would switch in, take your register, and take care of any customers in line. Or, if you were a line cook, you would have a specific station. There would be the breader, you would take the chicken and you would bread it. Then, there would be the area with the grill – grill the chicken. There would be fry cook, where you just put down fries in the fryer constantly before pulling them out. I know my personal favorite was the lemonade stand, where you just squeeze lemons for hours at a time, until your hands just stung so badly. You keep squeezing them to make the lemonade.
Interviewer: How would you describe the application and interview process?Chick-fil-A Cook: For me, I feel like it might have been a little bit different, but I walked in there on their opening day and just asked, “By chance, are you guys hiring?” A buddy of mine who I went to high school with was working there. The manager overheard me saying, “Are you guys hiring?”, and she said, “Yes, actually we are.” So, she just walked out, we sat down, and she handed me an application. I filled it out, and right after, she looked it over then interviewed me right there on the spot.
Interviewer: What questions did the interviewer ask during the job interview?Chick-fil-A Cook: She asked me a lot about how well I can work with others on a team and how cohesively so you can get a job done. For example, in the back, where you’re working food, you had specific parts where you were doing one thing and someone else was doing the other. So, it was a lot of cohesiveness kind of questions.
Interviewer: What other advice would you give to a job seeker looking to gain employment?Chick-fil-A Cook: If you don’t like working with raw chicken, don’t apply because that was something that I really didn’t like. And I mean it was really difficult to do everything else or another and adjust to not wanting to work with it. It was really hard on the managers, as well, because they were like, “Well, he doesn’t really like working with it, so we’ll move him here, and we’ll move someone else over to that spot instead.” It was really inconvenient, I feel. I felt bad because it was always something I felt really bad about, and they had to move things around. But if you can’t work with raw meat, don’t apply.
Chick-fil-A Team Member Interview Video
Video Transcript
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Interviewer: Please describe your job title and primary duties.Chick-fil-A Team Member: I started out in the kitchen, when I did things like chicken nuggets, made French fries, helped with breakfast, making sandwiches. I did a lot of prepping, mainly getting all the fruit cut, and helping to make brownies, cookies. Then, I worked up to cashier.
Interviewer: What was the work environment like?Chick-fil-A Team Member: It was really positive. Everybody was friendly, they pitched in. You never felt like you were an idiot, like you can’t catch it. It’s really a good environment.
Interviewer: What was your favorite part about working there?Chick-fil-A Team Member: I liked doing the prepping. I didn’t mind doing that. Everybody was so nice. It’s so hands-on. It’s so clean, so organized, the whole place.
Interviewer: Please describe a typical day as an employee.Chick-fil-A Team Member: Pretty much, just go in, and the manager tell will you where you’re going to be. Then, you pretty much go to whatever department you’re in. It’s really busy there, from morning to night, like drive-thru. We had a lot of catering calls and obviously the customers that came in.
Interviewer: How would you describe the application and interview process?Chick-fil-A Team Member: I thought it went well because I met with two different managers, and then I had orientation with the owner. They were very thorough, and they explained everything to you, like how to be polite, how to work with each other, and just the whole idea of Chick-fil-A.
Interviewer: What questions did the interviewer ask during the job interview?Chick-fil-A Team Member: Can you handle stress? Like if someone did something, how would you handle it if you knew it wasn’t right, even if it was the manager? Just little things like that trying to test you. Your personality, too. They’re looking for personalities and enthusiasm.
Interviewer: What set you apart from other candidates?Chick-fil-A Team Member: Probably my honesty and my dedication. I had a previous job that was similar to that. I know that helped. My flexibility, probably.
Interviewer: What other advice would you give to a job seeker looking to gain employment?Chick-fil-A Team Member: It is a Christian environment. They do close on Sundays. So, I would recommend those that want to work at Chick-fil-A – they don’t have to be Christian, but at least be positive. Like, there’s no cursing there – you can’t cuss at all. You can’t get mad. They want you to be positive, uplifting, and everyone just wants to be happy.
Related Links:Chick-fil-A ApplicationChick-fil-A Job InterviewChick-fil-A ManagerChick-fil-A CashierChick-fil-A En Espanol
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